Terms and Conditions
Receipt and execution of order, purchase contract
Purchaser's order is a draft Purchase Contract and the Purchase Agreement itself is concluded when the Purchaser and Seller have given their agreement to this proposal (by binding confirmation of the order by the Seller). From that moment on, the rights and obligations between the buyer and the seller arise.
By signing the Purchase Agreement, the Buyer confirms that he has become familiar with these Terms of Business, including the Terms of Claim, and agrees with them. The Buyer is notified of these Terms and Conditions and the Complaints Procedure and has the opportunity to become acquainted with them in sufficient time before making the order.
The seller reserves the right to cancel the order or part thereof before the purchase contract is concluded in the following cases: the goods are no longer manufactured or delivered or the price of the goods supplied has changed significantly. In the event that this occurs, the seller will immediately contact the buyer to agree on the next steps. In the event that the Buyer has already paid part or the whole of the purchase price, this amount will be transferred back to his account, the Purchase Contract will not be concluded.
All orders accepted by this store are binding. The order can be canceled before shipping. In the event that the order is canceled prior to dispatch and will be dispatched, the customer may be required to reimburse the costs associated with the dispatch of the goods. You are automatically notified about receiving your order by e-mail - by e-mail. In the detail of each product, even in the order confirmation, the estimated delivery time of the goods is not in stock. If the goods are not in stock or stock of the supplier, we will immediately inform you of the next delivery date.
If you cancel your order within 12 hours, we consider the order canceled. Cancel your email. When canceling the order, you must enter your name, e-mail and order number.
Public transport modes:
Specific terms of delivery are set out in the terms of the redenomination.
You can find the way of transport and the carrier here.
For some particularly cumbersome, heavy or otherwise poorly transportable products, the shipping price may be increased. The shipping cost is displayed immediately after selecting shipping methods. Complaint of the shipment is possible only at takeover!
ATTENTION! If the package or shipment is visibly damaged or if the protective tape is broken, claim the claim directly at the carrier. The supplier is not liable for damages incurred during transport.
Responsibility for defects and warranty
The rights and obligations of the parties regarding the seller's liability for defects, including the seller's warranty, are governed by the relevant generally binding regulations (in particular the provisions of Section 612 et seq. Of the Civil Code). The seller is responsible to the buyer for the fact that the sold item is in conformity with the sales contract, in particular that it is defective. By agreement with a sales contract, it is understood that the item being sold has the quality and utility features of the contract required by the seller and corresponds to the purpose for which the thing is normally used. In the event that the buyer is not in compliance with the Purchase Agreement ("Contract with the Purchase Agreement"), the Buyer has the right to bring the item free of charge and without undue delay to the condition corresponding to the Purchase Contract, as required buyer either by replacing the item or by repairing it. If such a procedure is not possible, the buyer may require a reasonable discount on the price of the item or withdraw from the contract. This is not the case if the buyer knew, prior to taking over the item, the breach of the purchase contract or caused the contradiction with the purchase contract. If the goods are not damaged or used quickly, the seller is responsible for defects that will appear as a conflict with the purchase agreement after taking over the item during the warranty period (warranty). Buyer's rights arising from seller's liability for defects, including seller's warranty, are claimed by the buyer at the seller's address at his / her premises.
Consumer's right to withdraw from the contract
If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of the receipt of the goods. In such a case, the consumer will contact the seller and will preferably state in writing that he is withdrawing from the contract, stating the order number, purchase dates, and money account number. Withdrawal from the contract must be delivered not later than the last day of 14 days. In special cases, the return period may be extended, taking into account the circumstances, but not more than 30 days after delivery.
This provision of the Act, however, can not be understood as the possibility of a free loan of goods. In the event that the consumer has the right to withdraw from the contract within 14 days of receipt of the payment, the consumer has to provide the supplier with everything he has obtained on the basis of the purchase contract. If this is no longer possible (for example, in the meantime, the goods have been destroyed or consumed), the consumer must provide a cash refund in return for what can not be issued. If the returned goods are only partially damaged, the seller may apply for the consumer has the right to compensation and to count his claim on the returned purchase price. In such a case, the seller is obliged to prove the damage. In this case, the seller returns only the reduced purchase price.
At the purchase price to be returned to the buyer, the seller may also offset his actual costs of returning the goods (transport costs, etc.).
Delivery and delivery terms
Some shipments can be divided into multiple packages. Postage remains unchanged.
We track all shipments until delivery, so we try to prevent delivery problems.
Since these are individualized products and each label has to be individually modified (laser-labeled) according to the wish of its future owner, we can not guarantee that we will ship the ordered goods immediately the next day after receiving the order. Usually we ship shipments every Monday. In the case of a large number of orders, the submission can be extended up to 10 business days.
How to proceed with returning goods:
1) Prepare the shipment as described below. Once you know when and where we can collect the shipment, please contact us.
2) Send the goods you send back to our address as described below by your chosen carrier.
How to prepare the shipment
The shipment must be complete (including accessories and all documentation) and in the state in which you took it upon delivery. Attach a proof of purchase to the item. Please always use the wrapping paper or carton so that the packaging can not be stuck, damaged, or otherwise damaged during transport. Do not send the goods on cash, we recommend insuring the goods. Your money will only be refunded to your bank account (be sure to include it), usually within 3 business days of receiving the shipment. In the case of return of goods, the amount will be deducted from shipping costs (not applicable to complaints!).
Supplements for the production of steel labels:
By default, labels are fired based on the data the customer enters on the label via the text configurator. All text is capitalized as standard and the text is aligned to the center of the label. Any other adjustments, especially text formatting, image insertion, etc., are charged in the following manner, depending on the difficulty of the adjustment, it is possible that the surcharge will increase proportionately. The customer will always be informed of the surcharges and will be increased accordingly by e-mail.
Custom image on the label: 349 Kč (without the price of the bracelet)
Character with own image: 349 Kč (together with the character)
Formatting the text on the label: 200 CZK
Text on the other side of the Army ID: 200 CZK
Ways of payment
Cash on delivery - we will send the ordered goods by post and you will pay the goods in cash upon receipt. The cash on delivery is 10 CZK.
Account transfer - goods can also be paid in advance by transfer to an account with Fio banka, a.s., no .: 2300164532/2010. Once your payment has been received, your order will be processed.
All internal information (passwords, names, operations) is encrypted. To increase speed, we do not encode general information (information about individual items of goods).
If the goods you received from us are damaged or malfunctioning, follow the rules of complaint. Return of goods due to termination of contract is described above.
Products subject to the right to claim a claim must be submitted for consideration immediately upon detection of the defect, they must be clean and accompanied by appropriate documents and a description of the defect or a defect where appropriate.
How to do it
In the case of a complaint, you can choose two options, follow the description below: Send the product to the address - "contact address". The carriage is paid by the seller. Once you know when and where we can collect the shipment, please contact us. The shipment must be complete (including accessories and all documentation) and in the state in which you took it upon delivery. Attach a proof of purchase to the item. Please always use the wrapping paper or carton so that the packaging can not be stuck, damaged, or otherwise damaged during transport. Do not send the goods on delivery, in which case the goods will not be taken over. We recommend insuring your product.
The goods must be properly packed for transport so as not to cause further damage.
Faulty or damaged goods will be replaced or the purchase price will be refunded.
The goods must be accompanied by all the documents that the purchaser received with the goods, such as an invoice.
The seller assumes no liability for damages resulting from the operation of the products, functional properties and damages caused by improper use of the products, as well as damage caused by external events and mistaken handling. Defects of this origin are not covered by the warranty.
For sanitary reasons, the goods are accepted for the claim only properly cleansed.
If the manufacturer provides a longer warranty, it is indicated for the goods in the tax document.
In case of rejected claims, the costs of claiming and handling fees may be charged.
About handling complaints will be notified via e-mail or SMS.
Thank you for the time you spent reading the terms and conditions.
Part of these business conditions is also the arrangement of gift cards:
Discounts are subject to the general rule that only the highest discount is counted for one order.
Terms of Business are valid from 4.12.2018 to appeal.
Buyer Information: In the event of a change in the business terms, the applicable business terms that were in force at the date of purchase are valid.
Terms and Conditions
Internet portal operator
Anny Rybníčkové 1
Company ID: 68291132
Tax ID: CZ7710032944